Refund Policy for ELVT by Olesia Shevchuk
Effective Date: 01/15/2025
Thank you for choosing ELVT by Olesia Shevchuk. We value your commitment to your fitness and wellness journey and strive to provide the best possible experience. To ensure transparency and clarity, this Refund Policy outlines the terms and conditions under which refunds may be granted. By using our app and services, you agree to the terms outlined in this policy.
1. General Refund Terms
1.1. Non-Refundable Purchases
All payments made for subscriptions, programs, or services provided through the ELVT app are non-refundable. This includes one-time payments, monthly or annual subscription fees, and any in-app purchases.
1.2. Digital Nature of Products
As our services include digital fitness programs, meal plans, and other personalized content, all sales are considered final upon purchase. Once access is granted, the nature of our digital content makes it non-returnable.
1.3. Trial Periods
If you have subscribed to a plan with a free trial period, you may cancel at any time during the trial to avoid being charged. Once the trial period ends and payment is processed, it becomes non-refundable.
2. Subscription Cancellations
2.1. Monthly Subscriptions
Users may cancel their subscription at any time. However, cancellation will apply to the following billing cycle, and no partial refunds will be issued for the remainder of the current billing cycle.
2.2. Annual Subscriptions
Annual subscriptions are billed upfront for the full year and are non-refundable after the subscription period begins. Users will retain access to services for the remainder of the subscription term, even if canceled early.
2.3. How to Cancel
Users can cancel their subscription through the Account Settings in the app.
Alternatively, users may contact our support team at support@olesiashevchuk.com to request assistance.
3. Exceptional Refund Circumstances
While we adhere to a strict no-refund policy, refunds may be considered on a case-by-case basis under the following exceptional circumstances:
Technical Issues: If users are unable to access the app or services due to verified technical problems caused by ELVT.
Billing Errors: If users are charged incorrectly or for services they did not subscribe to.
Refund requests under these circumstances must be submitted within 14 days of the billing date.
4. Refund Request Process
4.1. How to Request a Refund
Users may request a refund by emailing our support team at support@olesiashevchuk.com with the following details:
Full name and email associated with the account.
Proof of purchase (e.g., receipt, transaction ID).
Detailed explanation of the issue or reason for the refund request.
4.2. Evaluation Timeline
Our team will review your request within 7 business days and notify you of the outcome via email.
Additional documentation may be requested during the review process.
4.3. Refund Approval
If a refund is approved, it will be processed within 10 business days and credited back to the original payment method.
5. Third-Party Payment Processors
5.1. Payments made through third-party platforms (e.g., App Store, Google Play) are subject to the refund policies of the respective platform.
5.2. Users requesting refunds for payments processed by third-party platforms must contact the platform's support team directly.
6. Ineligible Refund Requests
Refunds will not be issued for the following:
Dissatisfaction with general app functionality or content after prolonged use.
Failure to achieve personal fitness goals or outcomes.
User error, such as not canceling a subscription before renewal.
Refund requests submitted beyond the 14-day window for eligible cases.
7. Contact Us
If you have any questions or require further assistance regarding this policy, please reach out to our support team at:
Email: support@olesiashevchuk.com
We are here to ensure your experience with ELVT is as smooth and rewarding as possible.
Note: This Refund Policy is subject to change at the discretion of ELVT LLC. Any updates will be reflected on this page, and users will be notified of material changes.
By using the ELVT app, you agree to the terms outlined in this Refund Policy.